Terms & Conditions

1. Introduction

Welcome to Naksti, an online booking management platform operated by Sobrio OÜ (registry code: 17374940), a company registered in Estonia with its registered address at Saare maakond, Saaremaa vald, Tõrise küla, Jaagu/1, 93886.

These Terms & Conditions ("Terms") govern your access to and use of the Naksti platform (the "Service"). By registering for an account, accessing, or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Service Description

Naksti provides a Software-as-a-Service (SaaS) platform that enables service professionals to manage online bookings, including:

• Customizable booking pages and embeddable booking widgets
• Calendar and scheduling management
• Google Calendar synchronization
• Google Meet integration for online meetings
• Client management and communication
• Automated email notifications (booking confirmations, reminders, cancellations)
• Payment integration via third-party providers (Maksekeskus, Stripe)
• Multi-language support
• Multi-location and multi-staff management (on applicable plans)
• API access (on applicable plans)

3. Business-to-Business Service

Naksti is a B2B service. The Service is intended for use by business entities, sole proprietors, and professionals providing services to their own clients.

You represent and warrant that you are registering on behalf of a legitimate business entity or as a self-employed professional, and that you have the authority to bind such entity to these Terms. The Service is not intended for personal or consumer use.

4. Account Registration and Eligibility

4.1 Registration Requirements

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4.2 Account Security

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

4.3 Account Verification

We reserve the right to verify the information you provide and to refuse or revoke access to the Service if we determine that the information is inaccurate or that your use of the Service violates these Terms.

5. Subscription Plans and Fees

5.1 Available Plans

We offer multiple subscription plans with varying features and pricing:

• Free Plan: €0/month — Basic features for getting started
• Starter Plan: Best for solo service professionals starting out
• Plus Plan: Best for growing service businesses
• Business Plan: Best for established service businesses with advanced needs

Current pricing and detailed plan features are available on our website at naksti.eu/en/pricing. The features and limitations of each plan may change from time to time; in such cases, Section 15 (Modifications) applies.

5.2 Billing Cycles

Subscriptions are billed on a monthly or annual basis, depending on your selected plan. Annual plans offer a discount compared to monthly billing. The billing cycle begins on the date of your first successful payment and renews on the corresponding date of each subsequent period.

5.3 Price Changes

We reserve the right to change our prices at any time. Price changes will be communicated to you by email at least 30 days in advance and will apply from your next billing cycle. If you do not agree to the price change, you may cancel your subscription before the new price takes effect. Continued use of the Service after the price change constitutes acceptance of the new pricing.

5.4 Plan Upgrades and Downgrades

You may upgrade your plan at any time. Upgrades take effect immediately upon successful payment for the new plan. You may downgrade your plan or cancel your subscription at any time through your account settings. Downgrades take effect at the end of your current billing period. Upon downgrade, features and resources exceeding the limits of the new plan may be deactivated, and you will be given a reasonable period to adjust your configuration accordingly.

5.5 Taxes

All prices are stated in Euros (EUR) and exclude applicable taxes unless otherwise stated. Sobrio OÜ is not registered in the VAT system. If your jurisdiction requires the collection of sales tax, VAT, or other taxes, you are responsible for the assessment and payment of such taxes.

6. Payment Terms

6.1 Payment Methods

Payments are processed through our third-party payment providers:

• Maksekeskus (MakeCommerce) — for bank link payments (Swedbank, SEB, LHV, Luminor, Coop Pank, and other supported banks). Each billing period requires manual payment initiation.
• Stripe — for credit/debit card payments with support for automatic recurring billing.

6.2 Payment Processing

Your payment information is processed directly by our payment providers (Maksekeskus or Stripe) and is not stored on our servers. By using the Service, you agree to the respective payment provider's terms of service and privacy policy.

6.3 Subscription Renewal and Automatic Billing

When purchasing a subscription, you explicitly acknowledge and agree to the following renewal terms:

• Automatic renewal (Stripe): If you subscribe using a credit or debit card via Stripe, your subscription will automatically renew at the end of each billing period (monthly or annually) at the then-current subscription price, unless you cancel prior to the renewal date. By subscribing, you expressly authorize Sobrio OÜ and Stripe to charge the applicable fees to your payment method on a recurring basis.
• Manual renewal (Maksekeskus): If you subscribe using a bank link via Maksekeskus, your subscription does not renew automatically. You must initiate payment for each billing period. If payment is not received by the renewal date, your subscription may lapse.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to paid features until that date.

6.4 Failed Payments and Lapsed Subscriptions

If a payment fails, is declined, or is not completed by the renewal date, your account will be downgraded to the Free plan. Upon downgrade, features and resources exceeding the Free plan limits will be subject to the downgrade resolution process described in Section 5.4. You will retain access to your data, but paid features will remain disabled until a successful payment is received and a new subscription is activated.

6.5 Refund Policy

Payments are generally non-refundable. However, if you are dissatisfied with the Service within the first 14 days of your initial paid subscription, you may request a full refund by contacting us at [email protected]. This 14-day refund right applies only to your first paid subscription and does not apply to renewals, upgrades, or subsequent subscriptions. Refunds beyond this period are at our sole discretion.

7. Service Availability and Support

7.1 Service Uptime

We strive to maintain high availability of the Service but do not guarantee 100% uptime. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control.

7.2 Scheduled Maintenance

We will make reasonable efforts to notify you in advance of scheduled maintenance that may materially affect Service availability. Where practicable, maintenance will be scheduled during off-peak hours.

7.3 Customer Support

Support is provided via email at [email protected]. Support availability and response times may vary depending on your subscription plan. We aim to respond to all support inquiries within a reasonable timeframe.

8. Your Responsibilities and Acceptable Use

8.1 Content Responsibility

You are solely responsible for all content you upload, post, or transmit through the Service, including:

• Service descriptions, pricing, and availability settings
• Images, logos, and branding materials
• Client data and communications
• Booking information and notes
• Legal and compliance content (e.g., your privacy policy, terms of service for your clients)

8.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any applicable laws
• Infringe on the intellectual property rights of others
• Upload or distribute viruses, malware, or harmful code
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Use the Service to send spam or unsolicited commercial communications
• Resell, sublicense, or redistribute the Service without prior written authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated means (bots, scrapers, crawlers) to access the Service beyond the provided API
• Violate the privacy or data protection rights of others
• Circumvent or attempt to circumvent any security measures, access controls, or usage limits of the Service

8.3 Compliance with Laws

You are responsible for ensuring that your use of the Service and the services you offer through the platform comply with all applicable laws and regulations, including but not limited to data protection laws (GDPR), consumer protection laws, anti-money laundering regulations, and professional licensing requirements applicable in your jurisdiction.

8.4 API Usage

If your subscription plan includes API access, you agree to use the API in accordance with any published rate limits and documentation. We reserve the right to throttle or suspend API access if usage patterns threaten the stability or security of the Service. API keys are confidential and must not be shared publicly or embedded in client-side code.

9. Data Protection and Privacy

9.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9.2 Data Processing Agreement

Where personal data is processed by the Company on behalf of the Customer (as data controller), the processing is governed by our Data Processing Agreement (DPA), which forms an integral part of these Terms. The DPA sets out the parties' obligations with respect to the processing of personal data in compliance with the GDPR.

9.3 Customer Data Ownership

As between you and Sobrio OÜ, you own all rights to the data you input into the Service ("Customer Data"). We process Customer Data only in accordance with your instructions and applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

9.4 Data Controller Responsibilities

You act as the data controller for any personal data of your clients that you process through the Service. You are responsible for:

• Obtaining necessary consents from your clients for the processing of their personal data
• Providing required privacy notices to your clients
• Responding to data subject rights requests from your clients
• Ensuring a lawful basis for the processing of personal data
• Maintaining your own records of processing activities as required by applicable law

9.5 Data Storage and Security

Your data is stored on secure servers provided by Hetzner Online GmbH, located in Germany and Finland within the European Union. This ensures compliance with GDPR and EU data protection standards.

We implement appropriate technical and organizational measures to protect your data, as described in our DPA. However, no system is completely secure, and we cannot guarantee absolute security of your data. You are responsible for maintaining the security of your own account credentials and devices.

9.6 Data Backup and Retention

We perform regular encrypted backups of your data. Upon termination of your account, your data will be retained for 30 days, during which you may export your data or request a data export. After this period, your data will be permanently deleted from active systems. Backup copies will be purged within 90 days of termination.

9.7 Cookies

The Service uses cookies and similar technologies for essential functionality, authentication, and security purposes. For details on how we use cookies, please refer to our Privacy Policy.

10. Intellectual Property Rights

10.1 Our Intellectual Property

The Service, including its software, design, text, graphics, logos, icons, and other content (excluding Customer Data), is owned by Sobrio OÜ and protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Service without our express written permission.

10.2 License to Use

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

10.3 Your Content License

By uploading content to the Service, you grant us a limited, non-exclusive license to use, store, process, and display such content solely for the purpose of providing and improving the Service for you. This license terminates when you delete the content or terminate your account.

10.4 Trademarks

"Naksti" and related logos are trademarks of Sobrio OÜ. You may not use our trademarks without our prior written consent, except as may be required to reasonably identify the Service as part of your booking page.

10.5 Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant us an unrestricted, irrevocable, perpetual license to use, modify, and incorporate such Feedback into the Service without any obligation or compensation to you.

11. Third-Party Services and Integrations

The Service integrates with or may contain links to third-party services, including:

• Maksekeskus (MakeCommerce) — payment processing via bank links
• Stripe — payment processing via credit/debit cards
• Google Calendar — calendar synchronization and availability management
• Google Meet — video conferencing for online bookings
• Mailgun — transactional email delivery
• Google reCAPTCHA — abuse prevention and security

We are not responsible for the availability, content, privacy practices, or performance of third-party services. Your use of third-party services is subject to their respective terms and conditions, and you are responsible for reviewing and complying with those terms. We may add, remove, or replace third-party integrations at any time.

12. Limitation of Liability

12.1 Service "As-Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SOBRIO OÜ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR ANTICIPATED SAVINGS ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

12.3 Maximum Liability

Our total aggregate liability to you for all claims arising out of or related to these Terms or the Service shall not exceed the total amount you paid to us in the 12 months immediately preceding the event giving rise to the claim. If you are on the Free plan, our maximum liability shall not exceed €50.

12.4 Exceptions

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of obligations under applicable data protection law that cannot be excluded; or (d) any other liability that cannot be excluded or limited under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Sobrio OÜ, its officers, directors, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of a third party
• Customer Data or content you submit through the Service
• Services you provide to your clients through the platform
• Your failure to comply with applicable data protection laws in your role as data controller

14. Term and Termination

14.1 Term

These Terms commence when you first register for or access the Service and continue until terminated by either party in accordance with this Section.

14.2 Termination by You

You may terminate your account at any time through your account settings or by contacting us at [email protected]. If you have an active paid subscription, termination will be effective at the end of your current billing period. No refunds will be provided for partial billing periods.

14.3 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You materially breach these Terms and fail to cure such breach within 14 days of notice
• You engage in any prohibited activities described in Section 8.2
• Your account has been inactive for an extended period (12 months or more)
• We are required to do so by law or regulatory order
• Continuing to provide the Service to you would create a security, legal, or reputational risk

14.4 Effect of Termination

Upon termination, your right to use the Service will immediately cease. Your data will be retained for 30 days, during which you may export your data through the platform's export functionality or request a data export by contacting us. After this 30-day period, your data will be permanently deleted from active systems, and backup copies will be purged within 90 days.

14.5 Survival

The following provisions shall survive the termination of these Terms: Sections 9 (Data Protection), 10 (Intellectual Property), 12 (Limitation of Liability), 13 (Indemnification), 16 (Dispute Resolution), and 17 (General Provisions), as well as any other provisions that by their nature should survive termination.

15. Modifications to Service and Terms

15.1 Service Changes

We reserve the right to modify, update, suspend, or discontinue any aspect of the Service at any time. For material changes that significantly reduce the functionality of your current plan, we will provide reasonable advance notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service, provided we have given notice where required.

15.2 Terms Updates

We may update these Terms from time to time. We will notify you of material changes by email and/or through a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after the changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and terminate your account before the effective date.

16. Dispute Resolution

16.1 Informal Resolution

If you have any dispute with us, you agree to first contact us at [email protected] and attempt to resolve the dispute informally within 30 days before initiating any formal proceedings.

16.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law provisions.

16.3 Jurisdiction

Any disputes arising out of or related to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Estonia.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and Sobrio OÜ regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations.

17.2 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

17.3 No Waiver

Our failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of governmental authorities, fire, floods, pandemics, epidemics, strikes, power outages, internet or telecommunications failures, denial-of-service attacks, or third-party infrastructure failures.

17.6 Notices

All notices from us to you will be sent to the email address associated with your account. It is your responsibility to keep your email address current. Notices from you to us must be sent to [email protected].

18. Contact Information

If you have any questions about these Terms or the Service, please contact us: